APPLICATION:
All home safes & lock box, gun safes, pistol safes.
Gun safes, watch winder, file cabinet safe and more.
Warranty & Technical Support
Verified Warranty & Coverage
This electronic safe lock comes with a verified 12-month warranty and technical support against manufacturer defects and operational failures under normal use. For dependable performance, always use fresh 9V alkaline batteries and install all included parts together as a complete set.
Warranty Registration
To activate your 12-month warranty coverage and link your lock's serial number for priority service, please register your device on our Safe Lock Registration Page.
Support Contact Details
If you encounter difficulties during installation or operation, our team provides one-on-one technical assistance:
- Email Support: parts@mountparts.com
- Response Time: 1–2 business days
Replacement-Part Inquiry Steps
If you need replacement parts (such as replacement keypads, solenoid locks, PCB motherboards, emergency override keys, or connection cables):
- Email our parts department at parts@mountparts.com with your request.
- Include your lock model, serial number, and a description or photo of the specific part needed.
- Our technical team will confirm compatibility and arrange replacement part dispatch.
What to Document Before Requesting Help
To help us resolve your request quickly, please have the following details ready before contacting support:
- Order & Purchase Information: Order number, purchase date, and retailer name.
- Lock Identification: Lock model number and serial number.
- Safe & Lock Specifications: Safe brand/model, door panel cutout dimensions, wire pin count / connector type, and lock mechanism style (solenoid vs. swing bolt).
- Issue Documentation: Clear photos or a brief video showing the issue, along with details of status indicator lights and beep codes.